Universal Credit

Universal credit helplines become freephone numbers

DWP advises that anyone calling the old numbers will hear a message informing them of the new number to call as Universal credit helplines have become freephone numbers from 30th November 2016.

Announcing the change, Secretary of State for Work and Pensions David Gauke said:

‘We’re building a welfare system that is fit for the modern world where people increasingly manage their affairs online.
The vast majority of people apply for universal credit online, setting up an account that they can access 24 hours a day to manage their claim.  Work coaches are also there to support people with their online account but we know this is a big change for many, and we want to make sure people can get the extra help they need, without worrying about paying for a phone call. That’s exactly why we’ve set up the new freephone numbers.’

The key universal credit freephone numbers include 0800 328 9344 (live service) and 0800 328 5644 (full service) – anyone ringing the old numbers will hear a message informing them of the new number to call.

If you are making a new Universal Credit application, call 0800 328 5644 free of charge.

For more information see Free helplines for Universal Credit claimants from gov.uk

If you are disabled, have a long term illness, or are a carer, you can speak to our Welfare Rights Team on 341700, 10-4pm Monday to Friday.

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Dundee Carers Centre, Seagate House, 132-134 Seagate, Dundee, DD1 2HB 01382 200422 centre@dundeecarerscentre.org.uk
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