Welfare rights service

Evidence shows that families affected by disability are more likely than other families to experience social exclusion and to live in poverty. The welfare rights service can help to:

  • Identify benefit entitlement
  • Fill in application forms
  • Carry out reviews
  • Address fuel poverty issues

The team also offers advice on financial matters such as prioritising spending, bills, and managing financial records and budgets.

In 2015-16, the Welfare Rights team helped carers and disabled people to access financial gains of over £1.5 million. The service has National Standards accreditation and receives funding from the Big Lottery Fund.

To access the Welfare Rights service you must make an appointment.

The team operates a dedicated benefits advice line for carers and disabled people, Monday – Friday, 10.00am – 4.00pm. The direct number for this is 01382 341700.

The Welfare Rights “Which Benefit” leaflet provides information on benefits, services and discounts that could be available to you as a carer or disabled person. You can download the leaflet here.


The Centre’s Welfare Rights Advice Line (01382 341700) will continue to be available to give advice and assistance including signposting to other relevant agencies until the end of June 2019. We will now no longer be accepting referrals from agencies however you can refer to the following:

From 1 July 2019 should you require a Welfare Rights service, the following agencies can be contacted.

Dundee City Council Advice Services – Welfare Rights
Tel: 01382 431167 (Adviceline Monday to Friday 9.30am – 4.30pm)
Email: [email protected]

Dundee City Council Advice Services – Connect
Tel: 01382 431205
Email: [email protected]

Dundee City Council Advice Services – Making Money Work
Tel: 01382 433477

Brooksbank Centre
Address: Pitarlie Road, Dundee, DD4 8DB
Tel: 01382 432450
Email: [email protected]

Dundee North Law Centre
Address: 101 Whitfield Dr, Dundee, Angus DD4 0DX
Tel: 01382 307230

Dundee Citizens’ Advice Bureau (CAB)
Address: Dundee Central Library, Level 4 Wellgate Centre, Dundee, DD1 1DB
Tel: 01382 307494
Email: [email protected]

  • OSCR
Dundee Carers Centre, Seagate House, 132-134 Seagate, Dundee, DD1 2HB 01382 200422 [email protected]
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