News 31 Jul 2020

Results Helpline offering support across Scotland

Thousands of young people can access dedicated support when Skills Development Scotland’s (SDS) Results Helpline opens on Tuesday 4 August.  The free* helpline from Scotland’s career service offers advice, information and guidance for young people and their parents from 8am on results day.

Around 138,000 candidates across the country will receive their results.  James Russell, SDS Director of Career Information, Advice & Guidance Operations, said:

“If your results aren’t what you expected, don’t panic, you have lots of options.  This is an unprecedented year with the cancellation of exams and we understand that may cause more worry than normal. Our advisers are here to help you and your parents and carers with information on all the options and opportunities on offer.”

The dedicated Results Helpline will open
Tuesday 4 and Wednesday 5 Aug, 8am to 8pm
Thursday 6, Friday 7, Monday 10, Tuesday 11 and 
Wednesday 12 Aug, 9am to 5pm.
The number to call is 0808 100 8000.

SDS advisers are at the end of the phone to help young people and their parents and carers.  The skilled professionals have access to information on course vacancies at UK colleges and universities, Confirmation and Clearing, advice about Modern, Foundation and Graduate Apprenticeships and jobs, volunteering or staying on at school.
If you cannot use a telephone and need a different way to contact the Results Helpline, you can direct message at

This may help if you:
• are deaf, or have hearing loss
• use British Sign Language (BSL)
• have a speech, language or communication need
• have difficulty using the telephone

BSL users can also use Contact Scotland BSL. You can use their app to sign with an interpreter who will make the phone call for you. Visit